Post by Mugly on Feb 10, 2014 0:46:57 GMT -6
Category:
World of Tanks
Sub-category:
Clan Management
MUGLY
I submitted a logo image change 2/1/14. I submitted all required image sizes.. 24x24,32x32,64x64 and tank logo 64x64. The image on website has changed to the correct version. The image has not changed in the hangar or tank logo.
I did searches I found others having this trouble as well. please help
Replies
CUSTOMER SERVICE
Joshua Woodstock 02 February 2014 14:02
Dear Player,
Thank you for contacting World of Tanks support.
We apologize for any inconvenience this may have caused you.
Our development team is currently investigating this issue and working on resolving it.
We will place this ticket on hold until the issue is resolved.
Best Regards,
Joshua Woodstock
Wargaming America Support
You can always check your ticket status by logging into our Support Portal: na.wargaming.net/support/
Please don't forget to fill out our survey once your ticket has been completed.
.
Fortunato Takeshi 04 February 2014 09:59
Dear Tanker,
We would like to inform you that the issue regarding the clan emblems on the tanks has been resolved.
Should you have any further questions or concerns regarding this issue, please do not hesitate to contact us again.
Thank you and Happy Tanking!
Best Regards,
Fortunato Takeshi
Wargaming America Support
You can always check your ticket status by logging into our Support Portal: na.wargaming.net/support/
Please don't forget to fill out our survey once your ticket has been completed.
.
MUGLY
MuglyTank 04 February 2014 13:34
Response from wargaming says problem is solved. Logging into game and problem still exist. please fix . the website shows the correct logo. Ingame and tanks doesn't
.
CUSTOMER SURVICE
Fortunato Takeshi 04 February 2014 13:44
Dear Player,
Thank you for contacting World of Tanks support.
We thank you for the information you have provided.
Our development team is currently investigating this issue and working on resolving it.
We will place this ticket on hold until the issue is resolved.
We apologize for the delay and any inconvenience this may have caused you.
Best Regards,
Fortunato Takeshi
Wargaming America Support
You can always check your ticket status by logging into our Support Portal: na.wargaming.net/support/
Please don't forget to fill out our survey once your ticket has been completed.
.
MUGLY
MuglyTank 04 February 2014 13:55
under clan management it shows the correct logo as well on the website.. it just is not transferring to ingame garage or tank logo
.
CUSTOMER SURVICE
Arthur Doyle 05 February 2014 15:50
Dear Tanker,
Thank you for replying.
Please be reassured that our developers are aware that logos are not appearing on tanks in game.
We hope to have this fixed soon, and will be putting your ticket On Hold until we have an answer for you.
We deeply apologize for any inconvenience this is causing, and appreciate your patience.
Please do not hesitate to contact us if you have any further questions or concerns.
Best Regards,
Arthur Doyle
Wargaming America Support
You can always check your ticket status by logging into our Support Portal: na.wargaming.net/support/
Please don't forget to fill out our survey once your ticket has been completed.
.
MUGLY
MuglyTank Today at 12:01
is there a end in sight? submitted over a week ago
.
.
As soon as your ticket is processed, you will receive a reply from Customer Service Center.
HAVE NOT HEARD BACK FROM THEM YET
World of Tanks
Sub-category:
Clan Management
MUGLY
I submitted a logo image change 2/1/14. I submitted all required image sizes.. 24x24,32x32,64x64 and tank logo 64x64. The image on website has changed to the correct version. The image has not changed in the hangar or tank logo.
I did searches I found others having this trouble as well. please help
Replies
CUSTOMER SERVICE
Joshua Woodstock 02 February 2014 14:02
Dear Player,
Thank you for contacting World of Tanks support.
We apologize for any inconvenience this may have caused you.
Our development team is currently investigating this issue and working on resolving it.
We will place this ticket on hold until the issue is resolved.
Best Regards,
Joshua Woodstock
Wargaming America Support
You can always check your ticket status by logging into our Support Portal: na.wargaming.net/support/
Please don't forget to fill out our survey once your ticket has been completed.
.
Fortunato Takeshi 04 February 2014 09:59
Dear Tanker,
We would like to inform you that the issue regarding the clan emblems on the tanks has been resolved.
Should you have any further questions or concerns regarding this issue, please do not hesitate to contact us again.
Thank you and Happy Tanking!
Best Regards,
Fortunato Takeshi
Wargaming America Support
You can always check your ticket status by logging into our Support Portal: na.wargaming.net/support/
Please don't forget to fill out our survey once your ticket has been completed.
.
MUGLY
MuglyTank 04 February 2014 13:34
Response from wargaming says problem is solved. Logging into game and problem still exist. please fix . the website shows the correct logo. Ingame and tanks doesn't
.
CUSTOMER SURVICE
Fortunato Takeshi 04 February 2014 13:44
Dear Player,
Thank you for contacting World of Tanks support.
We thank you for the information you have provided.
Our development team is currently investigating this issue and working on resolving it.
We will place this ticket on hold until the issue is resolved.
We apologize for the delay and any inconvenience this may have caused you.
Best Regards,
Fortunato Takeshi
Wargaming America Support
You can always check your ticket status by logging into our Support Portal: na.wargaming.net/support/
Please don't forget to fill out our survey once your ticket has been completed.
.
MUGLY
MuglyTank 04 February 2014 13:55
under clan management it shows the correct logo as well on the website.. it just is not transferring to ingame garage or tank logo
.
CUSTOMER SURVICE
Arthur Doyle 05 February 2014 15:50
Dear Tanker,
Thank you for replying.
Please be reassured that our developers are aware that logos are not appearing on tanks in game.
We hope to have this fixed soon, and will be putting your ticket On Hold until we have an answer for you.
We deeply apologize for any inconvenience this is causing, and appreciate your patience.
Please do not hesitate to contact us if you have any further questions or concerns.
Best Regards,
Arthur Doyle
Wargaming America Support
You can always check your ticket status by logging into our Support Portal: na.wargaming.net/support/
Please don't forget to fill out our survey once your ticket has been completed.
.
MUGLY
MuglyTank Today at 12:01
is there a end in sight? submitted over a week ago
.
.
As soon as your ticket is processed, you will receive a reply from Customer Service Center.
HAVE NOT HEARD BACK FROM THEM YET
